What is Therabody's return policy?Updated 2 days ago
Thank you for shopping at Therabody. We are dedicated to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or may need to be returned for various reasons. Should you need to initiate a return, please note that all returns are subject to the terms outlined below.
Standard Free Returns
Should you need to return an item purchased from Therabody for any reason, you can do so within 30 days of the date you received the product. Therabody will pay for standard return shipping. Returned products must be returned in “like new” condition with all original packaging and accessories. Any returns made after this period or otherwise not in accordance with these terms will not be accepted. Therabody is unable to offer exchanges by mail at this time.
- Purchases of Therabody products from another retailer must be returned to the retailer in accordance with its return and refund policies.
- Personalized items, refurbished devices, and products marked ‘Final Sale’ are not eligible for returns. Certain products may not be eligible for free returns as noted on their product pages.
- Returns lacking proof of purchase may be denied.
- If a returned product does not meet our criteria for "like new" condition, we may deny the refund or issue a partial refund. This partial refund will be determined based on the extent of any wear, damage, or missing parts.
- Products bought in-store at Therabody-operated retail and Reset locations cannot be returned online.
- Products which are damaged or defective may be returned to Therabody pursuant to Therabody’s Limited Warranty.
All returns are subject to validation and approval at Therabody’s discretion. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. Therabody may amend these terms at any time.
All returns are subject to validation and approval at Therabody’s discretion. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. Therabody may amend these terms at any time.